Treatment Coordinator – Truly Glasgow West
Help patients make confident, informed treatment decisions as a Treatment Coordinator at Truly Glasgow West, with a supportive team and room to grow.
So many amazing things start with a smile. As a Truly Treatment Coordinator, you’ll guide patients to the confident yes that changes everything.
About Truly
Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over locations and a team of 200+ professionals.
Why Join Truly Dental?
Work in a modern, technology-driven clinical environment
Join a supportive team where collaboration and learning matter
Be part of a growing international dental group
Opportunity for long-term career development
Make a real impact on patient experience every day
Get a feel for our team and culture before applying:
🌐 Website
The Role
The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments, always with care and integrity.
Key Responsibilities
Conducting treatment plan consultations with patients post-clinical assessment
Presenting treatment options, fees, and finance plans clearly and ethically
Following up with patients to support their decision-making journey
Tracking conversion metrics and pipeline in CRM
Liaising with the clinical team to refine treatment plans
Supporting the Practice Manager on patient experience initiatives
What We're Looking For
2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred)
Ability to discuss clinical treatments with confidence (training provided)
A sales-driven mindset paired with empathy, ethical conversion is non-negotiable
Comfortable with KPIs, targets, and conversion metrics
CRM and practice management software literacy
Strong English communication
Right to work in Ireland or the UK
Important Details Before Applying
This is a full time role based at our Glasgow West practice, 40 hours per week.
Flexible working pattern with shifts between 8am and 8pm, Monday to Sunday. Flexibility is required to cover clinic opening hours.
Applicants must have the right to work in the country specified in the vacancy.
Ready to join us? Click apply and tell us about yourself.
We review every application and will be in touch within a few business days.
- Department
- Patient Experience
- Role
- Treatment Plan Coordinator
- Location
- Truly Glasgow
About Truly Dental
Truly Dental is a modern dental group with a growing network of clinics across Ireland and the UK. We provide patient-first dental care in professional, technology-driven environments, combining clinical excellence with a warm and supportive patient experience. Our teams include dentists, dental nurses, receptionists, treatment coordinators, practice managers and support staff who work together to deliver high-quality care every day. Truly Dental is built for patients looking for trusted dental care and for dental professionals who want to grow within a progressive, collaborative and people-focused organisation.